frequently asked questions
returns & exchanges
- due to the small size of our operation, we are currently unable to accept returns or exchanges on our merchandise. we have done our best to provide the most complete sizing information for each item. please refer to the available size guides before making your purchase.
general order information
- we cannot change any information on an existing order once it has been processed, including but not limited to the shipping address, billing information, size, item, or quantity. additionally, orders cannot be cancelled after processing, and are subject to return and exchange policies.
- sales tax will be applied on all domestic orders. tax is calculated based on the applicable sales tax and tax laws within each state.
- orders can only be placed through the website. we do not accept orders over the phone, through email or social media.
damaged, incorrect or incomplete orders
- if your order arrives damaged, incorrect or incomplete, please contact us at firstname.lastname@example.org.
- we are not responsible for any damages to any merchandise once the item has been worn or washed.
general shipping information
- in most cases, orders are shipped within 2-3 business days. shipping and delivery dates are not guaranteed unless otherwise specified.
- once your package has shipped, you will receive tracking information via the email provided with your shipping information.
- orders within the us normally arrive within 3-7 days of the ship date unless otherwise specified. shipping delays can occur and we are not responsible for the speed at which orders arrive once they have left our facility. we ship via usps first class.
- orders shipping to canada normally arrive within 6-10 days of the ship date. we ship via usps priority international.
- we are not responsible for lost packages due to shipping addresses provided incorrectly. shipping delays will occur if an incorrect address is provided at checkout.
- if your package is returned to our facility due to shipping error, we will contact you for an updated address via the email provided with your shipping information. if we do not receive a response within 10 business days, we hold the right to refund your order.